Forgot to update you guys

Dear Jess Ke,
Good day.

We spoke early last week on an opening grand stand that I ordered for my friend’s opening at Millenia Walk.
Delivery date: 13 September 2008
Recipient: Benno
Location: Millenia Walk
Cost: $120

I would like to express my disappointment over the personalized opening grand stand that I ordered from you for my friend’s boutique opening. When I spoke to you, you mentioned that you will design a nice beautiful grand stand on my friend’s opening. When I visited his opening yesterday, to my horror, the flowers that you used are already dying. I know some of the flowers you use are expensive ones, but they are dying. When I checked with my friend, he mentioned that when the flowers were delivered, the quality of flower is already ‘not fresh’ as it is.

This is such a disappointment because:
1. This is a grand opening of a boutique, yet you use dying flowers in the grand stand. I meant to send the flowers to my friend to congratulate him for his opening, I strongly believe DYING FLOWERS WILL NOT reflect that.
2. You caused embarrassment to your client by using such inferior quality flowers. I paid the amount you quoted in full but you caused me extreme embarrassment by sending inferior quality flowers. There is no way AT ALL you can compensate for this damage.
3. You told me $120 can get me a nice grand stand. But you don’t have quality in your product.
4. Grand stand flowers normally last at least for 3 days. Your flowers are already dying when you delivered on the FIRST DAY, which was Sat, 13 September.
5. I gave you ample time to make the necessary arrangement. I went early last week, you can check against your invoice order. So there is no excuse that you can’t source for quality flowers.

I’m a business owner myself, so I will give you some respect by not making a scene at your shop as you have walk-in customers. But I must highlight to you that this is not the way to do business. If you can’t deliver a good standard of grand opening stand at a budget of $120, let me know. You don’t use dying flowers to fit into my budget. You don’t believe me, go to Millennia Walk to check your flowers.

This is a huge disappointment indeed. You can be assured that this will be the first and definitely the last time I will ever make an order with Flower Scent. There is no way you can compensate for the embarrassment that you have caused me.

regards.